Subscription Policy

Subscription & LOOV Circle Membership Policy

Last Updated: 09/03/2026

This Subscription & LOOV Circle Membership Policy governs your purchase and use of the LOOV Circle membership offered by STRAORD, Inc. (“LOOV,” “we,” “us,” or “our”).

By purchasing or enrolling in LOOV Circle, you acknowledge and agree to the recurring billing terms described below.

1. Membership Price and Recurring Billing

LOOV Circle is a recurring membership currently priced at $29.99 USD every 30 days, unless another price or promotional rate is clearly disclosed to you before enrollment.

Your first membership payment is charged when you complete your enrollment.

By enrolling, you expressly authorize STRAORD, Inc. and its payment service providers to charge the payment method you provide:

$29.99 USD at enrollment and automatically every 30 days thereafter until you cancel.

Your membership does not have a fixed end date and will continue renewing automatically until cancelled in accordance with this Policy.

Applicable taxes, if any, may be added to the membership charge.

2. Membership Benefits

While your LOOV Circle membership is active, paid, and in good standing, you may receive benefits including:

  • Member-only pricing and discounts on eligible LOOV products;

  • Access to Circle-only products, collections, or exclusive releases;

  • Early access to selected launches, promotions, and limited offers;

  • Priority customer support;

  • Priority or expedited order processing when available;

  • Seasonal member offers;

  • Member-only rewards, content, gifts, or promotions when offered; and

  • Other benefits LOOV may introduce from time to time.

Membership benefits may differ by product, promotion, location, availability, or time period.

Unless expressly stated otherwise, membership benefits have no cash value, are non-transferable, and may not be combined with other promotions.

We may add, modify, replace, suspend, or discontinue individual membership benefits from time to time. Any material changes affecting your recurring membership will be handled in accordance with applicable law.

3. Automatic Renewal Authorization

Your LOOV Circle membership automatically renews every 30 days.

By enrolling, you authorize STRAORD, Inc. and its payment processors to store or securely reference your payment credentials and automatically charge the applicable recurring membership fee to your selected payment method without requiring you to manually approve each renewal.

This authorization remains in effect until your membership is cancelled.

Your membership purchase constitutes your affirmative consent to recurring billing under these terms.

4. Renewal Notifications and Receipts

Where provided or required, we will send an electronic reminder approximately 5 to 7 days before an upcoming recurring membership charge.

Following a successful recurring payment, we may also send you an electronic confirmation or receipt.

You are responsible for maintaining a valid email address and accurate contact information associated with your membership.

Failure to receive an email notification does not, by itself, cancel your membership or recurring billing authorization, provided the required disclosures and notices have otherwise been made in accordance with applicable law.

5. Payment Method and Failed Payments

You are responsible for maintaining a valid payment method for your LOOV Circle membership.

If a recurring payment is declined, expired, blocked, or otherwise unsuccessful, we may:

  • Retry the payment method;

  • Request that you update your payment information;

  • Temporarily suspend membership benefits;

  • Restrict access to member-only pricing or content; or

  • Cancel the membership after unsuccessful payment attempts.

Where supported by our payment providers, updated card information supplied through participating card networks or payment-account updater services may be used to process future authorized membership charges.

You remain responsible for legitimate membership charges incurred before cancellation.

6. How to Cancel

You may cancel your LOOV Circle membership at any time.

You may cancel or manage your membership using any cancellation method made available to you, including:

  • Through your customer or membership account on the LOOV website;

  • Through our online Cancel Membership or Manage Membership page; or

  • By emailing support@getloov.com with the subject line “Cancel Membership” and providing the email address associated with your membership.

No telephone call is required to cancel.

To avoid your next scheduled membership charge, your cancellation request should be submitted before the next billing date.

Cancellation requests are processed as promptly as reasonably practicable. A cancellation submitted after a renewal transaction has already been initiated or processed may apply to future billing rather than reversing the transaction already processed, subject to applicable law and our refund provisions below.

We will not intentionally impose unnecessary steps or unreasonable barriers to cancellation.

7. Effect of Cancellation

Once your cancellation has been processed, you will not be charged for subsequent membership renewal periods.

Unless otherwise stated, cancellation does not automatically terminate benefits you have already paid for. Your LOOV Circle membership may therefore remain active until the end of the current paid membership period.

After your membership expires, you may lose access to:

  • Circle member pricing;

  • Member-only products and collections;

  • Member rewards;

  • Exclusive promotions;

  • Priority benefits; and

  • Any other benefits requiring an active membership.

Cancelling the membership does not automatically cancel, refund, or modify separate product orders that have already been submitted.

8. Membership Refund Policy

Membership charges may be submitted for refund consideration within 14 days of the applicable membership billing date.

To request a refund, contact support@getloov.com and provide:

  • Your name;

  • The email associated with your membership;

  • The relevant order or transaction number, if available; and

  • A brief description of your request.

Except where a refund is required by applicable law, membership refunds are evaluated based on the circumstances of the request.

If approved, refunds will ordinarily be returned to the original payment method.

Product purchases made using LOOV Circle discounts are separate transactions and remain subject to our applicable Returns and Refund Policy.

A refund of a membership fee may result in the immediate termination of membership benefits for the refunded billing period.

We reserve the right to deny requests involving fraud, abuse, repeated refund requests, manipulation of promotional benefits, or other misuse of the membership program, except where a refund is required by law.

9. Circle Pricing and Purchases Made During Membership

Certain products may be offered to active LOOV Circle members at prices lower than prices offered to non-members.

Circle pricing is a benefit of an active membership and does not represent a guarantee that the same discount, price, or product will remain available in the future.

Prices, discounts, inventory, promotions, and eligible products may change.

A product purchased at a Circle price will not generally be repriced after your membership subsequently expires or is cancelled.

Similarly, cancelling your membership does not retroactively invalidate a legitimate product order placed while your membership was active.

10. Promotional Membership Offers

From time to time, we may offer introductory rates, discounted membership periods, free trials, product bundles, gifts, or other promotional incentives.

Any additional terms displayed with a promotion form part of that offer.

Unless specifically stated otherwise, a promotional membership converts to the then-disclosed recurring membership rate at the end of the promotional period and continues automatically until cancelled.

Eligibility restrictions may apply, and promotional offers may be limited to one per customer, household, payment method, or account.

We may refuse or revoke promotional benefits where we reasonably determine that an offer has been obtained through fraud, duplicate accounts, manipulation, or abuse.

11. Membership Is Personal

Unless expressly stated otherwise, LOOV Circle membership is intended for personal use by the customer who enrolled.

Membership benefits may not be resold, commercially exploited, transferred, or shared in a manner designed to circumvent membership restrictions.

We may suspend or terminate memberships that we reasonably believe are being used fraudulently or in material violation of these terms.

Termination for misuse does not affect any rights you may have under applicable law.

12. Changes to Membership Pricing or Terms

We may modify the LOOV Circle program, including its price, features, benefits, or terms.

If we make a material change to your recurring membership price or another material recurring-billing term, we will provide advance notice where required by applicable law.

Any new recurring price will take effect only in accordance with applicable notice and consent requirements.

If you do not wish to continue under updated membership terms, you may cancel before the applicable change takes effect.

13. Membership Suspension or Termination

We may suspend or terminate a LOOV Circle membership where reasonably necessary, including in cases involving:

  • Unpaid membership charges;

  • Fraud or suspected fraudulent activity;

  • Unauthorized payment activity;

  • Abuse of discounts or promotions;

  • Material violations of these terms;

  • Resale or commercial exploitation of membership benefits; or

  • Activity that materially interferes with the operation of the membership program.

If LOOV permanently discontinues the membership program, we will provide any notice or refund required by applicable law.

14. Chargebacks and Billing Questions

If you believe a membership charge is incorrect or unauthorized, please contact us promptly at support@getloov.com or (220) 244-3599 so that we can investigate the transaction.

Nothing in this Policy limits any dispute rights you may have through your card issuer, financial institution, or applicable consumer-protection law.

Knowingly making a false claim that a properly disclosed and authorized transaction was unauthorized may constitute misuse of the membership program.

15. Relationship to Other LOOV Policies

Your membership and any purchases made through LOOV may also be governed by our:

  • Terms of Service;

  • Privacy Policy;

  • Shipping Policy;

  • Returns and Refund Policy; and

  • Any additional terms presented during checkout.

If there is a conflict concerning recurring membership billing, this Subscription & LOOV Circle Membership Policy will apply to the extent permitted by applicable law.

16. Applicable Consumer Rights

Nothing in this Policy is intended to waive, restrict, or exclude any consumer right that cannot legally be waived or restricted.

Where applicable law provides you with additional cancellation, renewal-notice, refund, or subscription rights, those legal requirements will apply.

17. Customer Support

For questions regarding LOOV Circle membership, recurring billing, benefits, refunds, or cancellation, contact:

STRAORD, Inc.
1111B S Governors Ave STE 28305
Dover, DE 19904
United States

Email: support@getloov.com
Phone: (220) 244-3599

Support Hours:
Monday through Friday
9:00 AM – 5:00 PM Eastern Time